About
Dynamic and results-oriented Customer Support Executive with 2+ years of experience handling US international inbound voice processes across the financial services domain. Proven track record of delivering superior customer experiences by resolving complex queries, managing escalations, and ensuring first-call resolution on every interaction.
Experience
Customer Support Executive
Ocube Services
Oct 2023 - Feb 2025 · Faridabad, India
Handled high volumes of inbound calls, delivered first-call resolution, managed escalated calls, utilized CRM software, consistently achieved and exceeded monthly CSAT scores, collaborated with team leads.
Customer Support Executive (US Process)
American Express
Mar 2025 - Mar 2026 · Faridabad, India
Managed inbound customer calls, built strong rapport with customers, handled complex issues, maintained up-to-date knowledge, conducted quality audits, consistently met performance targets.
Education
Galgotias University
B.Sc Hons., Agriculture
Sep 2019 – May 2023
Galgotias University
B.Sc Hons. Agriculture, Agriculture
Sep 2019 – May 2023