Customer Service Executive (Financial & Client Operations)
Analytical and business-focused professional with a PGDM (Marketing) and BBA (Finance). Skilled in financial reporting, corporate compliance, and market research with a strong command of profitability metrics (ROI, CAC, LTV). Experienced in utilizing MS Excel to translate complex customer and market data into actionable commercial strategies.
ICICI Securities Ltd.
Aug 2025 – Present · Hyderabad, India
Managed end-to-end KYC verification for individual and corporate accounts, ensuring 100% regulatory compliance. Collaborated with Relationship Managers and operations teams to streamline onboarding, reducing setup turnaround times by 15%. Handled 40+ financial and asset queries daily with a 96% first-contact resolution rate, delivering monthly portfolio trend reports to regional managers.
Zaravya Informatics Pvt. Ltd.
Jun 2024 – Jul 2024 · Hyderabad, India
Surveyed 30+ hospitality enterprises in high-growth commercial zones to evaluate billing software and competitor business setups. Analyzed Online Travel Agency (OTA) integrations, commission structures, and digital adoption trends to compile strategy reports on customer acquisition costs and profit margins.
PGDM, Marketing & HR
Class of 2025
CGPA: 7.6/10
BBA, Finance
Class of 2023
CGPA: 8.60/10
Intermediate (MEC)
Class of 2020
Score: 93%
SSC
Class of 2018
CGPA: 8.7/10
Intermediate, MEC
Class of 2020
Score: 93%
Modeled consumer preference data against demographic parameters to track customer lifetime value (LTV) and brand loyalty, aiming to mitigate high customer acquisition costs (CAC). Formulated optimized marketing allocation models showing potential to improve campaign ROI by 12% and reduce overall CAC.