About
Customer-focused professional with experience in customer service, voice support, chat support, and issue resolution. Experienced in handling customer inquiries, maintaining service quality, documenting interactions, and coordinating with internal teams to ensure timely resolutions. Strong communication, interpersonal, and problem-solving abilities with a commitment to delivering excellent customer experiences and achieving organizational goals.
Experience
Customer Support Representative
Emperic Solutions
January 2025 – May 2026 · Gurugram
Managed customer interactions through phone, email, and chat channels. Addressed customer concerns, service requests, and general inquiries in a professional manner. Maintained accurate customer records and updated CRM systems regularly. Investigated customer issues and coordinated with relevant departments for resolution. Ensured compliance with company policies, service standards, and quality guidelines. Handled escalations and followed up with customers to ensure satisfactory outcomes. Assisted in preparing reports and maintaining operational documentation. Demonstrated strong communication skills while interacting with customers from diverse backgrounds. Managed multiple tasks simultaneously while meeting productivity and service-level targets. Contributed to maintaining positive customer relationships and enhancing customer satisfaction.
Education
Dyal Singh College, University of Delhi
Bachelor of Arts, History