Sushant Sawant
Assistant Service Delivery Manager – Cash, ATM & Branch Operations
About
Banking operations professional with 3+ years of experience across cash operations, ATM handling, RTGS/NEFT, ASBA, ITD transactions, customer service, branch operations, RBI compliance, audit support, and service delivery in private banking environments.
Experience
Assistant Service Delivery Manager – Cash, ATM & Branch Operations
IndusInd Bank Ltd.
July 2024 - Present · Opera House Branch, Mumbai
Managed branch cash operations, teller activities, vault management, and end-of-day cash reconciliation. Handled ATM cash loading, replenishment, balancing, and vendor coordination. Ensured ATM uptime and resolved ATM-related complaints. Processed RTGS and NEFT fund transfers as per RBI guidelines. Executed ASBA transactions for IPOs and capital market products. Handled ITD payments and tax-related customer requests. Managed customer service requests including account modifications and cheque services. Ensured KYC, AML, and audit compliance.
Accounts Receivable Executive
GeBBS Healthcare Solutions Pvt. Ltd.
December 2023 - June 2024
Managed billing, collections, and accounts reconciliation.
Customer Service Executive – NPS Department
Athena BPO
March 2022 - July 2023
Handled customer queries and worked for promoters.
Education
Mumbai University
M.A.
2020
Mumbai University
B.A.
2017
Maharashtra Board
HSC
2014
Maharashtra Board
SSC
2011