Karthic Govindha Raaj
Chief Administrative Officer
About
Chief Administrative Officer at Wondr Diamonds with prior experience in IT service desk and Oracle application support, hospitality services, and family business operations.
Experience
Chief Administrative Officer
Wondr Diamonds
From 7 Aug 2024 to Present
Manages staff, general operations, brand activities, customers, sales and marketing, store industry process reviews, and meetings and reports to the central team.
Junior Executive (Service Desk Analyst)
Oracle SSI, deputed from Genisys
Dec 2009 to Feb 2019
Performed detailed triage of database and application issues, created and routed service requests using Siebel CRM, monitored and reported SLA breaches, coordinated with DBA, hosting, testing, Level 2, and support teams, prepared project and business reports, maintained documentation, and trained new hires. Supported multiple client and application projects through Oracle support processes.
Service Desk Analyst
Genisys Software
Dec 2009 to Jan 2010 · Bengaluru
Monitored help desk calls and logged tickets, briefed and trained teams, scheduled and assigned tasks, routed calls to technical teams, and tracked issues through closure.
Family Business Operator
JGR General Store
Mar 2020 to Jun 2024 · Katpadi
Ran a provision store, handling counter sales and delivery of provision items to customers on an order basis.
Bartender
SS Hotels
Feb 2005 to Apr 2007 · Chrome, Vizag
Handled guest interaction and customers and performed bartending, mixology, flair bartending, and fire shows.
Bartender
Hotel Royal Southern
Jan 2004 to Jun 2004 · Chennai
Worked in the bar outlet during completion of the bachelor's degree and gained hospitality and customer-handling exposure.
Education
S.R.M I.H.M, Chennai / Madras University
B.Sc., Hotel Management and Catering Technology
2001-2004
First Class, 64%
Vani Vidhyalaya Matric Higher Secondary School
Higher Secondary Course Certificate (XII)
2000-2001
First Class, 69%
Vani Vidhyalaya Matriculation School
Matriculation Examination (X)
1998-1999
First Class, 76%