Uday singh

Business Development Executive; promoted from Quotation Assistant

Ratan Green Energy Services

Feb 2026 – June 2026 · Jaipur, Rajasthan

Generated over ₹10 Lakh in revenue through business development, lead generation, and B2B/B2C sales. Managed customer requirements, sales follow-ups, and lead conversion for solar and renewable energy solutions. Coordinated with field and installation teams on post-sales execution and solar project operations. Supported project documentation, scheduling, and daily site activities during the first three months as a Quotation Assistant.

Supervisor

Alphixx Solution Pvt. Ltd.

Oct 2025 – Jan 2026 · Jaipur, Rajasthan

Supervised daily operations, assigned tasks, and monitored team productivity, attendance, and KPI performance. Maintained daily reports and tracked team metrics using MS Excel and internal management tools. Trained and coached new team members, handled customer escalations, and coordinated process improvements with management.

Team Leader; progressed from Customer Support to SME to Operations Analyst

Teleperformance

Oct 2023 – Oct 2025 · Jaipur, Rajasthan

Managed cross-functional team operations, performance monitoring, coaching, attendance coordination, and issue resolution. Monitored KPIs, SLAs, quality, and productivity, preparing MIS and Excel-based reports. Provided process guidance, query resolution, floor support, and new-hire training as an SME. Handled 10–25 daily customer interactions through voice, chat, and email while maintaining quality and performance targets.

Customer Support Specialist

TP

Sales And Marketing Representative

Portal Sales

Sold service portals and guided customers through onboarding. Managed documentation, follow-ups, and activation processes. Improved lead conversion through persuasive communication.

Equity Trader

Private Firm

Provided relevant stock market information to clients. Conducted interviews and supported recruitment activities. Reviewed attendance, managed data, and ensured system efficiency. Coordinated with HR and management and supervised team workflow.

Customer Support Executive

TP

Handled international customers through voice, chat, and email support. Delivered clear and professional communication. Resolved customer issues while maintaining high satisfaction. Met performance and quality metrics consistently.

Business Development Executive

Generated leads, managed client relationships, conducted sales presentations, negotiated opportunities, and supported revenue growth initiatives.

Equity Trader

Alphixx Marketing Solution

Supervised operational activities, managed attendance and reporting, supported recruitment, and coordinated with management to improve workflow efficiency.

Business Development Executive

Ratan Green Energy Services Pvt. Ltd.

5 mos

Generated over ₹10 Lakh in revenue through targeted business development, lead generation, and B2B/B2C sales activities. Managed customer requirements, sales follow-ups, and lead conversion for solar panel and renewable energy solutions. Coordinated with field and installation teams to ensure smooth post-sales execution and solar project operations. Supported initial project documentation, scheduling, and daily site activities during the first three months as a Quotation Assistant.

Team Lead

TP

2 yrs 1 mo

Managed cross-functional team operations, overseeing performance monitoring, coaching, attendance coordination, and issue resolution. Monitored KPIs, SLAs, quality, and productivity as an Operations Analyst, preparing comprehensive MIS and Excel-based data reports. Promoted to Subject Matter Expert (SME) to provide process guidance, query resolution, floor support, and new hire training. Initiated career handling 10–25 daily customer interactions via voice, chat, and email, consistently maintaining quality and performance targets.