Sumit Verma
Business & Marketing Manager
About
Dynamic and people-focused customer service and operations professional with 21 years of experience leading teams, resolving escalations, improving workflows, coordinating projects, and building client relationships.
Experience
Business & Marketing, Manager
IP Innovative Publication Pvt Ltd
Feb 2026 to Present
Leads a sales team to achieve revenue targets; analyzes performance metrics; identifies hiring needs, interviews candidates, builds the sales team, and establishes incentive, bonus, and commission structures.
Internal Agency Partner
Kotak Life Insurance
Sep 2025 to Feb 2026
Prospected and acquired customers through referrals, networking, and lead generation; recommended life insurance solutions; achieved sales targets; managed documentation, compliance, renewals, claims, and post-sales support.
Assistant Manager – Customer Service
Total I.T. Solutions Pvt. Ltd.
Jul 2023 to Jun 2025 – 2 years
Managed university and institutional client relationships, supervised and trained service representatives, coordinated with logistics teams, implemented workflow improvements, and maintained documentation and reports.
Sr. Team Lead – Operations (Online Exam Invigilator)
Saber Technologies Pvt. Ltd.
May 2022 to Jan 2023 – 9 months
Led online proctoring teams, managed real-time supervision and issue resolution, handled incident reporting for national-level exams, and trained team members.
Project Coordinator
Med Freshe Pvt. Ltd.
Jul 2019 to May 2022 – 2 years 11 months
Coordinated end-to-end MEP project activities, schedules, client communication, internal teams, vendors, procurement, and supply of COVID-19 essentials for government hospitals; prepared progress reports and project documentation.
Team Leader – Inbound Operations
Goibibo
2005 to 2019
Held progressive team leadership responsibilities in inbound operations and customer support.
Team Leader – Inbound Operations
Flipkart
2005 to 2019
Held progressive team leadership responsibilities in inbound operations and customer support.
Team Leader – Escalation Support
Dominos
2005 to 2019 · North & East Zone
Managed escalation support and customer service; received the Best Team Leader – Dominos award in 2013.
Team Leader – Customer Support
Reliance Rcom
2005 to 2019
Held team leadership responsibilities across GSM and CDMA customer support operations.
Team Leader – Customer Support
Vodafone
2005 to 2019 · Delhi Postpaid
Managed customer support and team leadership; received multiple Quality Champion and Customer Excellence awards; was promoted to SME and Vodafone Delhi Postpaid Silver Segment Lead based on performance.
Team Leader – Customer Support
Hutch
2005 to 2019 · Punjab Region
Held team leadership responsibilities in prepaid customer support operations.
Education
Delhi University, School of Open Learning
B.Com (Pass)
2009
C.B.S.E, New Delhi
12th
2003
C.B.S.E, New Delhi
10th
2000