Customer Support Executive
Detail-oriented Data Analyst with hands-on knowledge of Excel, SQL, Power BI, Python, data cleaning, dashboard development, and data visualization, alongside professional experience in customer support.
Genisys Information Systems India Pvt Ltd
Mar 2025 – Jan 2026 · Greater Bengaluru Area
Handled inbound customer calls, resolved customer queries, updated and maintained CRM records, coordinated with team leaders and departments, followed data confidentiality guidelines, and consistently achieved performance, customer satisfaction, and service-level targets.
IEnergizer
Jun 2022 – Dec 2022 · Noida, Uttar Pradesh
Managed customer interactions, maintained sales records, followed up on leads, analyzed customer needs, communicated product benefits, developed negotiation and client management skills, and met assigned performance benchmarks.
Advanced Data Analytics Training
Mar 2026 – Present
Training covers Advanced Excel, SQL Server, Power BI, Python for Data Analysis, and VBA/Macros, with hands-on projects in data cleaning, SQL analysis, dashboard creation, and business reporting.
Bachelor of Computer Applications (BCA), Computer Science
Oct 2020 – Jul 2023
68%
Higher Secondary Certificate, Science
Mar 2018 – Mar 2020
60%
Secondary School Certificate (10th Grade)
Mar 2017 – Mar 2018
50%
Cleaned and transformed retail sales data, analyzed performance across regions, categories, and time periods, built Excel dashboards with Pivot Tables and Charts to track revenue and profit KPIs, and provided data-driven recommendations.
Analyzed booking trends, cancellations, and revenue patterns using SQL queries and Excel; calculated booking, revenue, and cancellation KPIs and identified vehicle-type and payment-method insights.