About
Experienced in managing organizational operational information, analyzing P&L for operational tasks, structuring workflows, collaborating with teams, and overseeing computer-related organizational duties.
Experience
Operations Executive
Payman Club Limited, UK
Jan 2025 – Present · UK
Managed day-to-day operational activities for a UK-based serviced accommodation business; coordinated internal teams and external vendors; monitored operational data and prepared reports; supported management with insights; ensured compliance with company standards, timelines, and service quality benchmarks; supported process improvements to improve efficiency and customer satisfaction.
Operational Support and Data Analyst
Obeya Underpinnings LLP
23rd Jan 2023 – 31st July 2025
Collected and analyzed data to identify patterns, trends, insights, and solutions across 19 centers; supported business decisions for client satisfaction and growth; estimated salaries for housekeeping and security personnel according to agency norms; rewarded staff for monthly performance; maintained corporate stock and issued it according to center requirements.
Warranty Claims Head
Maniranjan Diesels Sales and Services
April 2018 – 20th Jan 2023
Facilitated planning, reviews, retrospectives, stand-ups, sprint planning, and backlog refinement for engineering and service teams; improved team performance by resolving impediments; led planning events that contributed to achieving 95% of service KPI parameters; managed payroll and incentive estimation; improved claim submission practices; supported timely credit receivables and product replacement; coordinated KPI tracking and improvement; trained the team to resolve disagreements.
Contract Claims Manager
Powerica Limited
Nov 2015 – March 2018
Led successful claim submissions; participated in branch planning, process improvement, and implementation; worked with teams to improve organizational effectiveness; formulated techniques for product backlog management; managed payroll and incentive estimation; helped teams create clear backlog items; supported product planning in an empirical environment.
Education
RVCE
Bachelor's in Engineering, Information Systems (IS)
CSC
Diploma, Computer Application