Merchant Trainer and Technical Support Engineer
Technical Support Engineer with 4+ years of hands-on experience in Linux web and email hosting, merchant training, and customer support, combined with digital marketing experience in Meta Ads campaign management, organic content strategy, and performance analysis.
Petpooja
01/2026 – Present · Ahmedabad, Gujarat
Train restaurant merchants and staff on F&B POS, Retail POS, and Payroll software through product demos and onboarding sessions; resolve merchant issues during and after training; coordinate with sales and support teams; collect and share merchant feedback to improve training effectiveness and product usage.
GlowTouch Technologies
11/2021 – 01/2026 · Mangalore, Karnataka
Supported global customers via live chat on Linux web and email hosting issues, including cPanel/WHM configuration, site debugging, and initial site setup; executed DNS transfers and setups; troubleshot networking, connectivity, and email delivery issues; assisted with internal email, website, and SQL servers and monitored systems for faults and resource outages.
Bachelor, Computer Applications
06/2018 – 10/2021
Pre-University
06/2016 – 04/2018
At IIM Skills, planned a 24-post August Instagram content calendar with Stories, Reels, and Carousels; set up and managed a Meta Ads lead-generation campaign for a course launch that generated 17 leads at ₹49.85 cost per lead, with ₹847.45 spent, 3,625 reach, and 2.63% CTR; analyzed platform and demographic performance and proposed creative and audience refinements.