Kanchan Malgond
Customer Service Executive | Banking Operations, Email and Chat Support
About
Customer-focused banking professional with over 2 years of experience in email and chat support, banking operations, customer service, KYC verification, loan documentation, complaint resolution, and repayment operations.
Experience
Customer Service Executive
Ujjivan Small Finance Bank
July 2025 - July 2026
Handled customer queries through email and digital support channels; responded to emails regarding account services, KYC, loan applications, repayment requests, and banking products; resolved concerns within TAT; processed KYC, loan documentation, and repayment operations; coordinated with internal teams; ensured compliance and maintained records.
Customer Service Executive
DBS Bank
May 2024 - July 2025
Handled customer queries through email and chat support; resolved banking-related customer concerns; assisted with account, transaction, and service requests; maintained TAT and quality standards; coordinated with internal teams, updated CRM, and ensured compliance with bank policies.
Education
Mumbai University
B.Com
2021
6.95 CGPA
Maharashtra Board
HSC
2018
60.64%
Maharashtra Board
SSC
2016
70.74%