Nikhil Patil
Channel Sales Executive
About
Customer-focused professional with 5+ years managing the end-to-end customer lifecycle across channel sales, business development, and customer support.
Experience
Channel Sales Executive
Warner Electronics India Pvt Ltd (Trueview)
December 2024 – Present
Led and coordinated a combined inside sales and field sales team, aligning telecalling and lead qualification with dealer visits. Owned customer relationships from onboarding through post-installation support for multiple high-value video solution projects. Maintained 90%+ customer satisfaction by resolving customer and service issues as the primary point of contact for account-level escalations. Grew repeat business and account retention through relationship management and regular engagement with 20+ dealer and distributor accounts. Partnered with operations to reduce delivery delays by 20%, improving the post-purchase experience and reducing churn risk.
Business Development Associate
Sorting Hat Solutions Pvt Ltd
October 2022 – September 2024
Managed the customer journey across multiple learning centres from enrollment through ongoing engagement, helping acquire 800+ customers while maintaining high satisfaction. Ran follow-up and relationship-management cadences that increased customer enrollment and reduced early drop-off. Coordinated across academic, operations, and sales stakeholders to deliver a timely customer experience from sign-up onward.
Associate – Pre-Sales
Think & Learn Pvt Ltd (Byju's)
June 2021 – August 2022
Engaged prospective customers and supported lead qualification and conversion, building customer relationships from the first touchpoint. Managed CRM records to track customer interactions across the pipeline. Conducted structured customer follow-ups to keep the pipeline healthy and reduce lead leakage.
Education
Vasantrao Naik Marathwada Agricultural University
Bachelor of Science, Agriculture