About
Seeking a responsible and secure position in a reputable organization that offers a stable and supportive environment to further develop and apply skills while contributing to company success.
Experience
Customer Support Executive
iEnergizer
06/2025 – 10/2025
Worked in the RBL Bank Credit Card Customer Support section, handling customer queries related to billing, transactions, payments, limits, and card usage. Assisted with EMI conversions, explained credit card offers and benefits, supported customers in availing loans over credit cards, and maintained customer satisfaction, compliance, and accurate system documentation.
Senior Executive
Startek Aegis Pvt. Ltd.
09/2024 – 06/2025
Handled BOT-based sales and customer support, resolved queries, ensured smooth automated interactions, maintained service quality, and supported overall process efficiency.
Education
L N M University, Darbhanga, Bihar
Bachelor of Commerce
2015 – 2018
BSEB (Bihar Board Of Secondary Education)
Intermediate
2013 – 2015
Jesus & Marry Academy
10th
03/2011 – 03/2013
CBSE Board