Md Golam Zurquany Molla
Supervisor – Operations & Telecalling Department
About
Results-driven Operations Supervisor with expertise in operations management, team leadership, telecalling operations, and process optimization. Experienced in improving productivity, managing teams, monitoring KPIs, resolving customer issues, and ensuring quality and SOP compliance.
Experience
Supervisor – Operations & Telecalling Department
Serviiion Enterprises Pvt. Ltd.
2024 – Present · West Bengal, India
Supervised daily operations and telecalling teams to achieve service-level targets; monitored KPIs and coached teams to maintain over 90% target achievement; streamlined workflows to increase operational productivity by 20%+; coordinated cross-functional teams to resolve operational bottlenecks; resolved escalated customer issues while maintaining 95%+ satisfaction rates; ensured SOP compliance, quality standards, and continuous process improvement.
Operations Supervisor
Serviiion Enterprises Pvt. Ltd.
2 yrs 8 mos · India
Education
S.L. Bajoria Foundation High School, Bibirhat
Higher Secondary Certificate (Class XII), Commerce
2022
Second Division — 58.4%
K.E. Carmel School, Amtala
Secondary School Certificate (Class X)
2020
First Division with Distinction — 76.4%