Suma Acharya
Senior Representative – Operations
About
MBA Finance professional with experience in financial operations, refinance processing, payment collections support, loan servicing, MIS reporting, compliance handling, and client servicing within the banking and automotive finance domain.
Experience
Senior Representative – Operations
Concentrix
April 2026 – Present
Led and managed a team of 10 members; allocated deals and cases according to priority and SLA timelines; handled NIL payment tickets, open line items, FC quotes, refinance contract processing, and WIN change requests; prepared daily, weekly, and monthly MIS reports; reviewed loan disbursement documents; supported CMS validation, post-disbursement PDD processing, compliance approvals, UAT testing, process implementation, audit requirements, and training of new joiners. Client/project: Mercedes-Benz Financial Services India Pvt. Ltd.
Senior Operations Executive
Digitide Solutions Limited
December 2022 – March 2026 · Maharashtra, India
Managed refinance and loan servicing operations; processed payment-related requests, account validations, and documentation verification; coordinated contract processing and issue resolution; maintained productivity and TAT targets; supported reporting, audits, and process improvement; reviewed loan disbursement documents for SOP and compliance adherence; resolved internal processing queries; and assigned deals to junior team members while overseeing timely completion. Client/project: Mercedes-Benz Financial Services India Pvt. Ltd.
Senior Operations Representative
Concentrix
5 mos · Pune District, Maharashtra, India
Education
Pratibha Institute of Business and Management
Masters in Business Administration, Finance
August 2022 – July 2024
Average SGPA: 8.25
Savitribai Phule Pune University
Bachelors of Commerce, Cost and works Accounting
June 2019 – April 2022
Average CGPA: 9.10
Savitribai Phule Pune University
Master of Business Administration - MBA, Finance
Aug 2022 - Jul 2024