Bipanjit singh

Customer Relation Executive (Intern)

Patiala, PunjabFinancial Services
2roles
26skills
2education
5credentials

About

MBA (Finance) graduate with internship experience in customer coordination, documentation, operations support, process management, accounting entries, financial reporting, and customer-focused service.

Experience

Customer Relation Executive (Intern)

Indica Investment Services

02/2026 – 06/2026 · Patiala

Assisted customers during onboarding by resolving documentation queries, ensuring timely KYC completion, and delivering accurate customer support. Coordinated with internal teams to resolve documentation issues. Maintained operational records and documentation while ensuring data accuracy, timely updates, and process compliance. Developed Excel-based MIS tracking sheets to monitor operational status, pending cases, follow-up timelines, and daily workflow.

Finance Intern

EME Technologies

06/2024 – 07/2024 · Mohali

Recorded 100+ daily accounting entries in Tally Prime across accounts payable, receivable, and journal ledgers with zero correction requests from the supervisor. Prepared weekly financial summaries consolidating GST transactions, freeing 3+ hours of senior staff time per week. Reconciled bank statements and cross-verified vendor invoices, identifying and flagging 2 duplicate payment entries.

Education

Punjabi University

MBA, Financial Management

2023 – 2025

Khalsa College

B.Com, Accounting & Finance

2020 – 2023

Skills

Advanced Microsoft ExcelPivot TablesXLOOKUPVLOOKUPINDEX-MATCHIF FunctionsConditional FormattingData ValidationMS OfficeTally PrimeSAP (Basics)Customer ServiceCustomer SupportCustomer CoordinationQuery ResolutionDocumentationWritten CommunicationDocumentation ManagementOperational WorkflowSOP ComplianceRecord ManagementMIS ReportingAccounting EntriesFinancial SummariesBank ReconciliationInvoice Verification

Projects

Impact of Behavioural Finance on Investor Psychology & Decision Making

Surveyed investor behavior patterns around overconfidence, herd mentality, and loss aversion. Translated raw data into observations on how retail investors deviate from rational decision-making, with relevance to client advisory work.

Comparative Analysis — Punjab National Bank vs HDFC Bank

Used MS Excel to compare three years of financial statements across profitability ratios, NPA levels, and technology adoption. Concluded that private sector ROE outperformed by 2.3x, driven by digital penetration and lower operating cost ratios.