Beresford Martin Bayer
Sales, Operations and Client Relationship Management Professional
About
Experienced sales, operations, customer success, client relationship and administrative professional with a background spanning software sales, charitable education programs, foreign exchange operations, business process outsourcing and international business.
Experience
Sales Manager - Corporate Sales
Kings Labs Innovations Pvt. Ltd.
Oct 2018 – Jun 2021 · Cochin
Promoted and sold software technologies to clients; coordinated product customization; identified, managed and converted prospects; analyzed data for client satisfaction; explored tools and ideas to scale real estate businesses; contacted international prospective buyers.
Manager (Operations & Coordination)
ILID, Kasturi Trust
Oct 2014 – Mar 2018 · Bangalore
Managed and coordinated program pre-launches for American schools; managed customer success programs and metric-improvement objectives; prioritized customer requests in a fast-paced environment; worked with WebEx and WiquiQ virtual platforms.
Operations & Support Officer
Excolo Solutions Pvt. Ltd.
Feb 2012 – Sep 2014 · Cochin
Managed foreign exchange account payables for Australian clients; researched and resolved client queries; handled agent credit control regulations, documentation and correspondence.
Accounts Receivable Caller; Client Relationship Executive
Spectrum Softech Pvt. Ltd.
Dec 2009 – Jan 2012 · Cochin
Contacted American clients regarding outstanding hospital bills and assisted with payment plans; handled client requests and relationship management.
Managing Director
MAKO – Quality Products India Pvt. Ltd.
Dec 2008 – Nov 2009 · Coimbatore
Managed company registration in India, company setup, budget control, advertising and customer relationship management for the planned manufacturing branch.
Manager
MAKO GmbH
Apr 2004 – Nov 2008 · Ansbach, Germany
Handled business product outsourcing through online marketing, client relationship management and documentation; set up the company profile at Build Expo 2007 in Coimbatore; organized the MAKO event at the 2005 India Trade Fair in New Delhi.
Claims Management
AREVA Framatome ANP GmbH / Siemens
Oct 2005 – Mar 2006 · Germany
Reviewed and documented contract agreements for a Finland nuclear power plant project; coordinated processes, approvals, reports and IT infrastructure updates; reviewed client requests and implemented changes.
Project Executive
Nettikadan Creatives
Feb 2001 – Aug 2002 · Cochin
Handled web design, graphics design, multimedia and print service projects; managed office administration, client relationships, marketing, public relations and documentation.
Office Administrator
Lange Trading Co LLC
May 2000 – Jul 2000 · Dubai, UAE
Managed client relationships, business communication, documentation and client requests and queries.
Office Administrator
Natraj Engineering Services
Jan 1997 – Jan 2001 · Dehradun
Managed client relationships, business communication, documentation and sales of office equipment.
Assistant Auditor
Koshy & Thaliath Chartered Accountants
Jun 1992 – Dec 1996 · Cochin
Audited accounts.
Education
Mahatma Gandhi University
Bachelor of Commerce
1992
NIIT
Computer Systems in Management
1996
Digital Equipment (India) Limited
Semi Professional Course, MS DOS, MS Windows, MS Word, MS Excel, MS PowerPoint, MS FoxPro, LAN and Viruses
1996