Nikunj kumar singh
TRAINER / TL / CUSTOMER SUPPORT
About
Trainer and customer support professional with experience in training, team leadership, problem solving, guest handling, and email-based support.
Experience
Customer Support
OUTLIER AI
January 2024 to August 2025
Solver in MSD Dept. for Hilton Process (E-mail)
Teleperformance Jaipur
20/04/2023 to 30/09/2023
Trainer
Tech Mahindra Chandigarh
05/2022 to 08/02/2023
AUX SME
Tech Mahindra Chandigarh
03/2022 to 05/2022
Customer Support Associate
Tech Mahindra Chandigarh
08/2021 to 03/2022
C.D.P (Banquet Sales), promoted to Sr. C.D.P (Banquet Sales)
Hotel Sanchal Fort, Barmer, India
18/02/2015 to 01/02/2021
Won Employee of the Year reward at Indana Palace Hotel
English-Hindi
Outlier AI
January 2024 - August 2025
Solver, MSD Department, Hilton Process (Email)
Teleperformance Jaipur
20/04/2023 - 30/09/2023 · Jaipur, India
Trainer
Tech Mahindra
03/2022 - 05/2022 · Chandigarh, India
Aux SME
Tech Mahindra
08/2021 - 03/2022 · Chandigarh, India
Customer Support Associate
Tech Mahindra
18/02/2015 - 01/02/2021 · Chandigarh, India
CDP (Banquet Sales), later promoted to Sr. CDP (Banquet Sales)
Hotel/Sanchal Fort
Education
H.R.I.H.M, APJ Abdul Kalam Azad Technical University, Lucknow, India
Bachelor of Hotel Management and Catering Technology
2011 to 2015
Participated in bakery competition and won first prize in college
APJ Abdul Kalam Azad Technical University Lucknow, India
Bachelor of Hotel Management, Catering Technology
2011 - 2015