Ashish Kumar

CRM Executive

Isya Aesthetics

April 2025 – June 2026

Responded to patient inquiries across WhatsApp, social media, web forms, and phone calls, converting leads into booked consultations. Booked consultations and medical spa procedures while optimizing the clinic calendar to minimize empty slots. Created and launched automated text and email campaigns for skincare promotions, treatment reminders, and birthdays as part of retention marketing. Managed patient rewards and referral programs to boost repeat visits and strengthen loyalty. Conducted aftercare follow-ups with patients post-procedure to check on recovery and ensure satisfaction. Maintained accurate patient profiles, medical consent flags, and treatment histories within clinic software. Educated patients on custom treatment plans, package deals, and retail skincare options to support upselling. Resolved client feedback and complaints promptly to maintain excellent clinic reviews.

Brand & Event Promotions

Government of Assam, iQOO Mobile, Realme

2022 – Present

Represented brands at public events and retail activations, engaging directly with customers to explain products and services and drive positive brand experience. Handled real-time queries and walk-in interactions in fast-paced, high-footfall environments. Coordinated with event teams on setup, scheduling, and on-ground logistics.

Student

Brand Specialist

Government of Assam, iQOO Mobile, Realme

4 yrs 8 mos

Represented brands at public events and retail activations, engaging directly with customers to explain products/services and drive positive brand experience.