Sahil Gaikwad
Service Manager
About
Results-driven Customer Service professional experienced in customer support, passenger services, retail operations, back-office administration, and team supervision.
Experience
Service Manager
Vijay Sales
Aug 2024–Present
Provided exceptional customer service; resolved customer issues and coordinated store operations; supported sales through excellent customer experience.
Customer Care Officer / Shift Supervisor
MMRDA Mumbai Metro
Jun 2022–Jun 2024 · Mumbai
Guided passengers regarding routes and ticketing; issued NCMC cards and student passes; managed Lost & Found operations; handled TVM cash loading, withdrawal, and reconciliation; prepared staff rosters and Excel reports; supervised station operations; resolved payment and ticketing escalations; maintained stock records; conducted employee mock tests.
Aadhaar Section Executive
India Post
Apr 2017–Apr 2022
Processed Aadhaar enrolments, updates, and corrections; handled government scheme account opening; managed back-office documentation, scanning, courier coordination, and customer queries.
Education
Bhavan's College of Commerce & Science
TYBCom
2025