Associate Software Engineer – Business Operations Analysis
Business operations analyst focused on uncovering operational problems through analysis, stakeholder collaboration, and data-driven decision-making to create measurable business improvements.
Tech Mahindra
Dec 2023 – Jan 2026 · Hyderabad, India
Analyzed ServiceNow, SQL, and Excel data and collaborated with Program Managers to develop Power BI dashboards, increasing SLA compliance from 85% to 98%. Performed root cause analysis on incident trends and ticket routing, helping reduce high-priority incident resolution time to under four hours. Identified workflow bottlenecks and supported improvements that reduced backlog by 35% and shortened average closure time to two days. Documented business requirements and supported User Acceptance Testing for process changes. Developed centralized KPI, backlog, incident trend, and SLA reporting for operational stakeholders.
Bachelor of Technology, Electronics & Communication Engineering
2019 – 2023
Analyzed ServiceNow operational data to identify SLA breach patterns and workflow bottlenecks, developing Power BI dashboards that improved reporting accuracy by 40% and increased SLA compliance from 85% to 98%. Skills: SQL, Power BI, ServiceNow, Business Intelligence, KPI Reporting, Root Cause Analysis.
Personal project that developed an AI-powered business intelligence solution to transform unstructured information into actionable insights, enabling faster analysis, trend discovery, and evidence-based decision-making. Skills: Business Analysis, AI, Information Retrieval, Data Analysis, Workflow Design.
Personal project that developed an AI-powered decision support solution to standardize candidate evaluation and generate structured hiring insights for improved recruitment consistency. Skills: AI, Decision Support, Business Process Automation, Prompt Engineering, Data Analysis.