1roles
11skills
3education
About
Dedicated customer support professional experienced in serving customers through phone, email, and chat, resolving complex issues, improving customer satisfaction, and supporting business growth.
Experience
Senior Executive
Teleperformance
Oct 2022 – Mar 2025
Responded to customer inquiries via phone, email, and chat; resolved complex technical issues; collaborated with internal teams to escalate and resolve complaints; met or exceeded first-call resolution and customer satisfaction metrics; provided technical support and maintained current product and service knowledge.
Education
Sri Venkateswara University, Tirupati
Bachelor Degree, Computers
Aug 2014 – May 2017
CGPA: 7.0
Sri Prakash Jr College
Intermediate, MPC
Jun 2012 – Apr 2014
CGPA: 7.1
Vijnana Vihara Residential School
Schooling, CBSE
Jun 2011 – Apr 2012
CGPA: 7.0
Skills
MS OfficeMS ExcelMS WordCustomer supportTechnical supportTroubleshootingIssue resolutionCustomer complaint escalationPhone supportEmail supportChat support