1roles
8skills
1education
About
Results-driven operations professional with experience in customer operations, process support, case management, escalations, and team coordination.
Experience
Operations Executive (FRM Process)
Startek
03/2025 - 06/2026 · Bangalore, India
Supported team members with process-related queries and complex cases; assisted with escalation management; conducted daily team briefings on process changes, performance expectations, and quality improvements; maintained quality and productivity targets; managed customer queries, orders, returns, refunds, and escalations; used internal systems for case tracking and resolution.
Education
Voorhees College
Bachelor of Business Administration (BBA)
10/2021 - 04/2024
Skills
Microsoft OfficeERP ToolsCustomer ServiceProcess ImprovementCase ManagementEscalation ManagementCustomer Support OperationsQuality Assurance