Rushang Desai
Billing Executive (Medical Transcription)
About
Enthusiastic and self-motivated professional with strong communication, supervisory, and organizational skills. Experienced in hospitality, administration, and customer service. Capable of working independently or in a team, handling diverse responsibilities, and maintaining confidentiality.
Experience
Billing Executive (Medical Transcription)
Midhudson Medical Services LLP
Aug 2020 to Present · Vadodara, India
Review, edit, and verify medical transcriptions to ensure accuracy before billing submission. Prepare and process claims based on transcribed medical reports while ensuring compliance with healthcare billing guidelines. Validate patient demographics, CPT/ICD codes, and charge entries to minimize claim denials. Coordinate with physicians, transcriptionists, and billing teams to resolve discrepancies or missing documentation. Submit claims to insurance carriers and follow up on outstanding, denied, or pending claims. Maintain daily logs of completed transcription billing activities for audit and reporting. Ensure adherence to HIPAA regulations by securely handling patient health information. Generate weekly/monthly billing summaries and assist with revenue cycle documentation. Communicate with clients regarding billing queries, payment status, and clarification of medical reports. Support internal audits by providing accurately maintained billing and transcription records.
Digital Marketer
Atcrest Communication Pvt Ltd
Oct 2018 to Present · Vadodara, India
Develop, plan, and execute digital marketing campaigns across social media, Google Ads, Meta and email platforms. Manage social media pages, create engaging content, and respond to customer inquiries/messages. Perform SEO activities to enhance website visibility and improve organic rankings. Monitor campaign performance using analytics tools and optimize ads for better ROI. Collaborate with design and content teams to create promotional materials and branding content. Track customer engagement metrics and prepare weekly marketing performance reports. Conduct competitor analysis to identify trends and recommend marketing strategies. Build and manage online customer communities to improve brand presence and loyalty.
Gizmo Support
Kochar Infotech Pvt Ltd
Jul 2016 to Sep 2018 · Vadodara, India
Provide technical support and troubleshooting assistance to customers via phone, email, or chat. Guide users through device setup, configuration, and problem resolution. Document customer interactions, issues, and solutions in the system. Meet quality benchmarks, service-level agreements (SLAs), and performance targets. Escalate complex technical issues to senior support teams when necessary. Maintain strong product knowledge to offer accurate and effective solutions.
Senior Housekeeping Manager
Hotel Shagun
Jan 2015 to 15 Jul 2016 · Vadodara, India
Managed day-to-day housekeeping operations for guest rooms and public areas. Supervised housekeeping staff, scheduled shifts, and monitored performance. Ensured compliance with cleanliness, hygiene, and safety standards. Conducted regular inspections and addressed any service gaps promptly. Managed linen, cleaning supplies, and inventory to maintain stock levels. Coordinated with front office and maintenance teams for seamless operations. Trained staff on hotel SOPs, guest service, and housekeeping best practices.
Asst. Front Office Manager
Hotel Tansha Comfort
Nov 2012 to Dec 2014 · Vadodara, India
Supervised daily front-office operations, ensuring smooth check-ins, check-outs, and guest services. Managed room allocation, reservations, cancellations, and guest requests efficiently. Trained, supervised, and evaluated front-desk staff to maintain service excellence. Handled guest concerns, resolved service issues, and ensured high satisfaction. Coordinated with housekeeping, maintenance, and F&B teams for seamless guest experience. Oversaw billing, payments, cashiering functions, and maintained accurate financial records. Managed the travel desk, arranged transportation, and assisted guests with travel planning. Monitored lobby appearance, maintained SOP compliance, and ensured operational readiness.
Duty Manager / Room Service / F&B Assistant
Maemar Hotel
Dec 2010 to Jul 2012 · Bournemouth, UK
Supervised daily hotel operations, ensuring smooth functioning across Front Office, F&B, and Room Service departments. Assisted in planning and executing daily menus and coordinated with the F&B Manager to maintain quality and service standards. Trained, guided, and evaluated junior staff to maintain high levels of guest service and operational efficiency. Managed hotel accounts, payroll preparation, expense tracking, and maintained accurate financial logs. Handled guest inquiries, travel desk operations, reservations, and special service requests to enhance overall guest satisfaction. Monitored inventory levels, ensured proper stock control, and maintained compliance with hotel policies and safety standards.
Housekeeping Supervisor
Hotel Park Inn
Mar 2010 to Oct 2010 · Heathrow, UK
Assigned daily room cleaning duties to housekeeping attendants based on occupancy and workload. Supervised housekeeping staff to ensure all rooms met hotel quality and hygiene standards. Conducted regular room inspections and resolved guest complaints related to cleanliness. Maintained housekeeping inventory, linens, supplies, and prepared daily usage reports. Coordinated with Front Office to update room status and manage guest check-ins/outs effectively. Trained and oriented new housekeeping staff on procedures, equipment use, and safety protocols. Ensured compliance with hotel policies, health regulations, and safety guidelines. Monitored productivity and maintained staffing schedules to meet operational needs.
Front Office Assistant
Hotel Express Towers
Apr 2005 to Nov 2009 · Vadodara, India
Registered guests, allocated rooms, and handled reservation management. Performed night audits, reconciled transactions, and maintained accounts. Managed guest inquiries, check-in/out, and service requests. Coordinated travel arrangements and transportation for hotel guests. Prepared daily activity reports and ensured front office efficiency.
Education
University of Wolverhampton
Masters, Hospitality & Tourism
Gujarat Institute of Hotel Management
Certificate Course, Front Office Operation – AHLA
2005
G.S.E.B
H.S.C
March 2002
M.S. University
Honors, Commerce
April 2006
M.S. University
Honors of Commerce
April 2006