Store Supervisor
A highly analytical and process-driven professional bridging strong mechanical engineering roots with a dedicated background in operational management, high-volume warehousing environments, and technical client support processes. Track record of optimizing workflow parameters, managing enterprise data systems, resolving complex service escalations, and applying rigorous quality frameworks to control inventory variances.
Progressive Automobiles Pvt. Ltd.
03/2025 – 12/2025 · Agartala, India
Regulated end-to-end operations for the automotive spare parts store, orchestrating daily warehouse workflows, stock replenishment cycles, and logistics tracking systems (MS Excel/ERP). Reconciled physical stock counts for a complex portfolio of 4,000+ SKUs, reducing inventory variances by 14% through systematic ledger matching and strict shrinkage control. Synchronized material dispatch schedules with workshop floor technicians and technical leads to streamline component allocation and eliminate machine downtime. Formulated precise min-max inventory thresholds for highly requested automotive parts by evaluating structural stock levels and material consumption rates.
Teleperformance India Private Limited
08/2024 – 10/2024 · Indore/Remote, India
Maintained a 96% SLA compliance rating across the North America Chat Process, managing 40+ concurrent technical customer interactions daily. Utilized enterprise CRM platforms (such as Zendesk/Salesforce) for precise data entry, logistical issue logging, and cross-functional visibility tracking.
Concentrix Daksh India Services Private Limited
04/2024 – 07/2024 · Kolkata, India
Executed cross-channel inbound logistics workflows, sustaining top-tier performance with an average 94% customer satisfaction (CSAT) score and an 88% first-contact resolution (FCR) rate utilizing enterprise CRM software. Cataloged systemic platform errors and product provisioning data to bridge distribution process limitations for domestic delivery networks.
Genpact India Private Limited
02/2023 – 03/2024 · Noida, India
Administered data-compliance protocols and international site-safety policy requirements on digital assets under strict throughput and data-accuracy standards. Isolated and reported non-compliant media patterns to quality assurance teams, contributing to predictive algorithm updates.
PTS Consulting Services
03/2022 – 11/2022 · India
Tracked backend process routing protocols for international blended workflows, ensuring accurate log updates for global order troubleshooting.
Chary Services
08/2019 – 10/2020 · India
Conducted physical cycle counts, space mapping, and asset validations across multiple industrial distribution warehouses to ensure fiscal accuracy. Compiled analytical audit findings and physical verification reports for management to evaluate system losses and ledger alignment.
Bachelor of Technology (B.Tech), Mechanical Engineering
Passing Year: 2018
GPA: 7.09/10.0
Diploma, Automobile Engineering
Passing Year: 2015
GPA: 6.30/10.0
Secondary Education (Madhyamik / 10th Board)
Passing Year: 2015
GPA: 5.9/10.0
Conceptualized, designed, and manufactured a sustainable electric vehicle powered by integrated solar photovoltaic systems. Supervised the end-to-end project lifecycle, including budgeting, material procurement, and rigorous mechanical testing phases. Applied thermodynamics and fluid mechanics principles to optimize energy efficiency and vehicle aerodynamics.