About
Results-driven operations professional experienced in managing 90+ seat outbound contact center operations, multiple campaigns, performance targets, workforce optimization, and team leadership.
Experience
Operations Team Lead
Cartrade Tech Ltd
2022 – 2026
Led and managed a 90+ seat outbound process while achieving retail, efficiency, connectivity, and quality targets; oversaw 6+ outbound campaigns; ensured MTD target achievement through real-time monitoring, strategic planning, and team coaching; reduced attrition and shrinkage through engagement and performance improvement strategies; collaborated with Recruitment, Training, IT, HR, and Admin teams.
Operations Executive
2020 – 2022
Handled outbound and CSAT calls; managed customer escalations and ensured resolution within defined SLAs; maintained service quality and customer satisfaction metrics.
Education
Yashwantrao Chavan Maharashtra Open University
Bachelor of Arts
2024
Mohammed Haji Saboo Siddik Polytechnic
Diploma, Interior Designing
2021