About
Customer-focused support professional with strong communication skills and experience handling live chat and email interactions. Adept at resolving customer issues efficiently, maintaining a positive tone, and ensuring high satisfaction levels. Skilled in multitasking, problem-solving, and using CRM tools to manage customer queries.
Experience
Customer Support Executive
Bengaluru International Airport Limited
2 years · Bengaluru
Handled daily customer interactions via live chat and email, resolved customer issues, provided product and service information, documented interactions in CRM systems, escalated complex issues, assisted with account management, troubleshooting, and order tracking, and maintained response time and quality benchmarks.
HR Executive
Pidilite Industries Limited
3.9 years · Visakhapatnam
Trainee
Coromandel International Limited
2 years · Sriharipuram
Industrial Training
Hindustan Petroleum Corporation Limited
6 months · Vizag
Industrial Training
Coromandel International Limited
6 months · Kakinada
Education
B.S.R Institute of Fire & Safety (SBTET), Visakhapatnam
Diploma, Industrial Safety
2021 - 2022
87%
Delhi Institute of Business, Management & Technology
Bachelor's degree, Chemical Engineering
2018 - 2021
75%
Government Institute of Chemical Engineering, Visakhapatnam
Diploma, Chemical Engineering (Oil Technology)
2014 - 2017
90%
Z.P High School, Ganaparthi
SSC
2013 - 2014
8.3 GPA