Yash gupta
Business Development Team Leader
About
Business Development Team Leader with 4+ years of experience in sales operations, CRM management, team leadership, performance management, and client relationship management.
Experience
Business Development Team Leader
My Two Bigha Pvt. Ltd.
Feb 2025 – Present
Leads and mentors a team of 15; directs business development, sales operations, and marketing activities; manages buyer and seller coordination and property listing management; maintains CRM records and lead management across 50+ client interactions monthly; owns performance management and KPI reporting; sustained Top Performing Team status for 12 consecutive months; earned a Recognition & Reward (R&R) Certificate.
Assistant Team Leader (ATL)
Creditrons Pvt. Ltd.
Oct 2022 – Jan 2025
Directed a team of 8, overseeing daily sales targets, performance management, and KPI tracking; coordinated end-to-end customer handling and operational workflows; progressed into team management from customer service experience.
Customer Service Executive
Teleperformance India (SBI Process)
Jul 2022 – Oct 2022
Resolved high volumes of customer queries and service requests while upholding service-level standards; maintained customer satisfaction through solution-focused client relationship management; transitioned out of the role following a personal accident and recovery period.
Education
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Bachelor of Business Administration (BBA)