Manohar Kalsi
Dispatch Operations Manager
About
Operations professional with 5+ years of experience in end-to-end operations management, CRM systems, client relationship management, vendor coordination, workflow development, stakeholder scheduling, and SLA adherence.
Experience
Dispatch Operations Manager
ITS / Essance Transport
May 2024 – Present
Led end-to-end operational delivery for a freight logistics business, managing calendars, vendor relationships, compliance, real-time escalations, client order intake, final delivery, and operational performance. Achieved 100% on-time delivery and zero escalations; negotiated vendor rates and contractual terms; implemented communication protocols and internal SOPs; built operational dashboards and trackers; and maintained regulatory and safety compliance.
Operations Executive
Riddhi Signatize
January 2022 – April 2024
Managed client relationships, CRM systems, service delivery pipelines, escalations, client records, internal coordination, order processing, and process improvement initiatives. Maintained accurate CRM data, resolved customer grievances, coordinated across operations, accounts, and logistics, drafted SOPs, and reduced communication gaps through a standardised client update protocol that improved response time by approximately 30%.
Education
R.A.D.A.V College, Mumbai University
Bachelor of Management Studies (BMS)
2019 – 2022
HK Gidwani COS English High School
12th Grade – Maharashtra Board
2018 – 2019
HK Gidwani COS English High School
10th Grade – Maharashtra State Board
2016 – 2017