Shanmukh E
Collections Executive
About
BBA graduate with hands-on experience in outbound and inbound calling, CRM-based account management, and client follow-up through an inside sales internship. Seeking to apply relationship-management, follow-up, and reporting skills to collections and customer account resolution in an international voice process.
Experience
Inside Sales Strategist Intern
Internspot
Made consistent outbound calls and email follow-ups to 80+ prospective clients. Maintained accurate client and account records in CRM, tracking status and follow-up history. Resolved client queries and escalated unresolved issues to the appropriate internal team. Coordinated with sales and marketing teams on client accounts. Prepared and updated client activity trackers and reports in MS Excel and Google Sheets. Practiced clear, patient, and persistent follow-up communication.
Education
London Management Academy, Hyderabad
Bachelor of Business Administration (BBA), Business Administration
Completed 2026