Suvid Kotia

Led a $52M AWS cloud modernization and migration program, migrating 1,650+ applications through automated IaC pipelines; reduced TCO by 43%, accelerated GTM by 37%, and reduced downtime by 68%.

Managed a $1M cloud adoption project assessing 1,160+ applications across 40+ parameters; generated $25M in cost savings and enabled faster migration with reduced risk.

Engineered a $5M infrastructure automation solution using Terraform and Ansible, reducing provisioning and teardown time by 98%, configuration errors by 93%, and increasing deployment throughput threefold.

Delivered a $2M enterprise server automation program using IaC, reducing VM lifecycle time by 99% across hybrid environments.

Implemented a $1M IaC-based storage automation solution, reducing storage lifecycle time by 99%.

Developed a $3M B2B2C SaaS payment selfcare product, reducing customer queries by 47% and MTTR by 68%.

Developed a $2M RBI-mandated RBS system with custom ETL and 535 real-time risk compliance reports.

Cloud Transformation program for FedEx involving Cloud Consulting and Cloud Modernization & Migration of 2060+ apps from On Premise Data Center to CoLo Cloud. Cloud Modernization & Migration through Wave 1, Wave 2, Wave 3, Wave 4 of CONDOR Program.

Cloud Adoption program involving Cloud Suitability, Cloud Placement, Application Modernization, Cloud Migration for portfolio of 650 applications of Maxar Technologies.

Storage Automation program for Prudential involving Ansible automation of Dell PowerScale/ PowerMax/ Isilon Series Storage Servers configurations via Postman using DevOps.

For TD Ameritrade, Selenium automation integration testing of HALO portal with front-end as ReactJs & back-end as NodeJS. This involves writing integration tests for each feature of HALO portal.

For TD Ameritrade, Build, Migrate & Deploy in Private Cloud Datacenter by implementing Capacity Management for Servers (Virtual Machines) & new applications and decommissioning old/obsolete servers.

For TD Ameritrade, Building IaC automation apps and raising deployment request with details of app packages & environment. These apps are deployed in Primary & DR Datacenter through CI/CD pipeline.

Project Management and Scheduling for the Unilever innovation launch of FMCG Homecare product Svelto (Sunlight brand) hand dishwashing liquid across Europe.

The payment selfcare is Business Intelligence portal to automate Beal Bank’s operational cycle for generating customer statements, multi-channel distribution, POD tracking, customer query handling.

The web application developed on .NET contains Risk Information of Insured Property, generates Policy Premium and issues Insurance Policy for Insured Property for Titan Insurance. The Business Intelligence Portal generates graphical reports on performance and productivity of Insurance Sales from Managing General Agents and Retail Agents.

Role : Senior Technical Program Manager Responsibilities : Technical Program Management, Financial Consulting, Process Consulting, Resource Management, Technical Project Management, Product Management, Change Management, Conflict Resolution, Configuration Management, Test Management, Defect Management Solution : Reserve Bank of India has released a mandate to implement SPARC (Supervisory Programme for Assessment of Risk and Capital) under Risk Based Supervision (RBS) in 30 big banks from April 1, 2013. Risk Based System will generate 535 real-time reports defined by RBI on risk compliance in banking processes. Functionalities : MIS, Reporting, Internal Review, Acceptance & Approval, IRBS Certification Benefits : Regulatory Risk Compliance, Governance, Data Integrity

Role : Technical Project Manager / Product Manager Responsibilities : Technical Project Management, Product Management, Change Management, Configuration Management, Functional Testing, Defect Management, UAT, Conflict Resolution, User Training Solution : Audit Management conducts Integrity Quality Assurance program to ensure mechanical integrity of Project through desktop, vendor, and site audits by engineering multi-disciplines. Web based intranet application to identify MIQA Items, quality assurance deliverables, generate audit report and release completion certificate. Functionalities : User Request, Project Configuration, Data Upload, Items Associations, Raise MIQA Observation Report, Activity Tracker, Compliance Certificate, Enhanced Search, Quality MIS Benefits : Usability, Reporting, Audit Logs, Faster Response, Precision, Knowledge Base

Role : Technical Project Manager / Product Manager Responsibilities : Technical Project Management, Product Management, Change Management, Configuration Management, Functional Testing, Defect Management, UAT, Conflict Resolution, User Training Solution : Audit Dashboard measures effectiveness of Audit System for EPCM and J3 projects with Audit Scheduling, Evaluation, Reporting, Correction, and Prevention. Functionalities : Program Hierarchy, Audit Schedule, Checklist, Audit Report, Rating Sheet, Corrective Action Request (CAR), Preventive Action Request (PAR), MIS, Email Notifications and Search Benefits : Audit Reporting, Audit Logs, Interactive, Transparent

Role : Technical Project Manager / Product Manager Responsibilities : Technical Project Management, Product Management, Change Management, Configuration Management, Functional Testing, Defect Management, UAT, Conflict Resolution, Root Cause Analysis, User Training Solution : Web based interactive bid portal with Vendor Management to evaluate vendors for procuring EPC products for RIL projects. Vendor evaluated on product questionnaire, manufacturing and testing procedures. Functionalities : Vendor Registration, Product Evaluation Request, Vendor Questionnaire, Review and Approval, Schedule Vendor Visit, Vendor Visit Report, Rating Sheet and Vendor Status Benefits : Collaboration Vendors and RIL, Fair Evaluation, Resource and Cost Commitments, Data Integrity, Scorecards

Role : Technical Project Manager / Product Manager Responsibilities : Technical Project Management, Product Management, Configuration Management, Functional Testing, Defect Management, UAT, Conflict Resolution, Documentation, User Training Solution : Project Management Group prepares ITR (Internal Technical Report), a technical document to incorporate recommendations observed during improper functioning of systems or processes across Reliance. ITR Management System is workflow to manage ITR review and approval, accessibility and storage policy. Functionalities : ITR Form, Review and Approval, Storage and Retention, Search, ITR Access Request, Activity Report Benefits : Online Evaluation, Centralized Storage, Log, Save Time and Rework

Role : Technical Project Manager / Product Manager Responsibilities : Technical Project Management, Product Management, Configuration, Testing, Defect Management, UAT, Conflict Resolution, User Training Solution : Document Transmittal Portal was developed for Procurement of Telecom Products from multiple Vendors where they can transact Documents for Review & Approval. Functionalities : Document Transmittal, Document Indexing, Workflow Automation, Commenting Benefits : Faster Data Access, Enhanced Interaction, Reduce TAT, Performance Improvement

Role : Technical Project Manager / Product Manager Responsibilities : Technical Project Management, Product Management, Change Management, Configuration Management, Functional Testing, Defect Management, UAT, Conflict Resolution, User Training Solution : Project Management Group prepares waivers for process, product and services during steady and state phases of Engineering projects. Web based intranet application to manage waiver requests raised for quality processes. Functionalities : Accessibility, Review & Approval, Autonumbering, Storage & Retention Benefits : Content Authentication, Ease of Operation, Faster Implementation, Information Review

Role : Technical Project Manager / Change Manager Responsibilities : Technical Project Management, Change Management, Configuration Management, Functional Testing, UAT, Conflict Resolution, User Training Solution : The software application generates Daily Performance Report and Weekly Performance Report to log work performance for Business Centre, Facility, Food Court, Medical, Office Space, Transportation, and Security. Functionalities : Daily Performance Form, Daily Performance Report, Weekly Performance Report, Email Notification, MIS Benefits : Reporting, Performance Measurement, Operational Efficiency, Comparative Analysis

Role : Change Manager Responsibilities : Change Management, Configuration, Testing, UAT, Conflict Resolution, User Training Solution : Enterprise Content Management for Management Reporting for Samsung and Ericsson. Functionalities : Document Storage, Indexing, Search and Retrieval Benefits : Accessibility, Secure, Flexibility, Structured

Role : Change Manager Responsibilities : Configuration Management, Functional Testing, Defect Management, UAT, Conflict Resolution, User Training Solution : Project Management Group conducts Engineering Procurement Construction (EPC) phase involving the design of documentations and drawings by RPMG group, consultants, and contractors. Web based interface for online commenting, collaboration, compiling, review and approval and release for workflow automation. Functionalities : Document Commenting, Review and Approval, Versioning, Revision Management Benefit : Process Automation, Content Control, Content Identification, Online Access, Ease of Use

Role : Change Manager Responsibilities : Configuration Management, Testing, UAT, Conflict Resolution, User Training Solution: Performed Project Configurations in Documentum at Manufacturing sites for Petroleum, Engineering, Retail and Security Teams. Functionalities : User Administration, Workflow Configurations, Data Management Benefits : Online Review & Commenting, Approval & Publish, Version Management

Role : Product Owner Responsibilities : Product Management, Testing, Defect Management, Conflict Resolution, Documentation Solution : Application Manager for managing healthcare applications that record readings from Medical Instruments. Functionalities : Application Manager Benefits : User Management, Applications Management

Role : Product Owner Responsibilities : Product Management, Scope of Work, Design Specifications, Effort Estimations with Development, Signoff with Sales, Query Resolution Solution : Developed 5 Mobile Applications for European Clients on Android and iOS. Functionalities : Mobile App Benefits : Flexibility, Configurable, Responsive, New Functionalities

Role : Product Owner Responsibilities : Product Management, Scope of Work, Design Specifications, Effort Estimations with Development, Signoff with Sales, Query Resolution Solution : Designed and Delivered 10 Websites to European Clients on Joomla, Drupal and Magento. Functionalities : Client Websites Benefits : Customer Approach, Marketability, Customized

Role : Product Manager Responsibilities : Product Management, Change Management, Configuration Management, Functional Testing, Defect Management, UAT, Conflict Resolution, User Training Solution : The application designed to automate External Examination and Marks Card process for evaluation, record of academic year exams, scorecards and attendance. Functionalities : Time Table creation, Invigilator Communication, Examination Room Allotment, External Examiner Communication, Conduct Exam & Publishing Results, Re-evaluation/Re-totaling, Registration Card Updating, Marks Card Generation & Communication. Benefits : Process Automation, Precision & Quality, Error Removal

Role : Product Manager Responsibilities : Product Management, Proof of Concept, Software Design, UAT, User Training Solution : TRAI has released a mandate for Telecom Service Providers on Revenue Assurance to comply with billing errors less than 1%. Billing Revenue Audit Assurance System generates Audit Assurance Reports on customer billing with self Audit for Tata Tele Services. Functionalities : Extract Transform Load, Business Rules, Tariff Plans/Schemes/VAS Validation, Report Benefits : Reduced TAT, No Manual Intervention, Process Tracking, Data Accuracy, Accountability

Role : Presales Consultant Responsibilities : RFP Compliance, Software Design, Conflict Resolution, Technical Solution Solution : GE Money automates operational cycle for SBI to generate customer statements. The software application enhances capability to multi channel distribution of customer statements, Self-care portal, POD tracking, customer query handling, account management and reporting. Functionalities : Enterprise Customer Management, Multi-channel Distribution, Self-Care, Format Designer, Workflow Automation, Customer Analytics Benefits : Operational Efficiency, Minimized Manual Intervention, Error Handling, Process Tracking, Productivity Enhancement, Data Security

Role : Product Manager Responsibilities : Product Management, Software Design, Conflict Resolution, Technical Solution, Training Solution : Billing Presentment and Payment Solution for Aircel to generate and distribute Telecom Bill Statements for Retail and Corporate customers. Functionalities : Enterprise Customer Management, Multi-channel Distribution, Self-Care, Format Designer, Workflow Automation, Customer Analytics Benefits : Operational Efficiency, Manual Intervention, Error Handling, Reduced TAT, Process Tracking, Productivity Enhancement, Data Security Note: Managed similar projects for 2 Telecom customers from Malaysia and India.

Role : Product Manager Responsibilities : Product Management, Software Design, Conflict Resolution, Technical Solution, Training Solution : Self-care a web based portal was designed & developed for Telecom service users to analyze expenses across Telecom Services and Value Added Services. Users can generate graphical reports to find areas of expenses. Functionalities : Self-Care, Customer Analytics Benefits : No Manual Intervention, Error Handling, Reduced TAT, Customer Delight Note: Managed similar projects for 2 Telecom customers from India.

Role : Product Manager Responsibilities : Product Management, Proof of Concept, Software Design, Hardware and Storage Sizing Solution : Customer Care solution to automate response to customer queries through interaction modes Email, SMS and Self Care. Functionalities : Content Management, Validation, Indexing, Customer Profiling, Query Format, Business Rules, Reports Benefits : Performance Measurement, Operational Efficiency, Load Balancing, Comparative Analysis

Role : Product Manager Responsibilities : Market Research and Competitive Analysis, Product Design Specification, Product Requirement Document, Wireframe, Product Demonstration, Migration Scenario, Requirement Management, Product Roadmap Solution : Researched, Analyzed and Conceptualized Extract Transform Load (ETL) within New Product Development Initiatives. Functionalities : Data Source, Configurator, Validator, Business Rules, Presentment, MIS, Reporting Benefits : Performance Measurement, Operational Efficiency, Comparative Analysis, Conformance

Role : Product Manager Responsibilities : Product Management, Software Design, Conflict Resolution, Technical Solution, Hardware and Software Sizing, User Training Solution : The software application for Reliance Life Insurance and Bharti Axa Life Insurance generates and communicate legal documents Bonds, Commission Statements, Notices and Receipts for Insurance Instruments to customers, franchisees and insurance agents. Functionalities : Enterprise Customer Management, Multi-channel Distribution, Format Designer, Workflow Automation, Self-Care, Customer Analytics Benefits : Operational Efficiency, Minimized Manual Intervention, Error Handling, Process Tracking, Performance Enhancement, Data Security Note : Managed similar projects for 2 Insurance customers from India.

Role : Product Manager Responsibilities : Product Management, Software Design, Conflict Resolution, Technical Solution, Hardware and Storage Sizing, User Training Solution : Trade and Retail customers apply for telecom services SIM card, Plan/Schemes, VAS. The software application implemented in Loop Telecom interacts with clients at nodes, e.g., Front Desk (Dealer, Retailer) to process Customer Application Form and enables Service Activation. Functionalities : Content Management, Centralized Storage, Workflow Automation, Load Balancing, Data Configuration, Customer Analytics Benefits : Faster Turn Around Time, Operational Efficiency, Reduced Manual Intervention, Error Handling, Service Level Agreement Compliance

Role : Presales Consultant Responsibilities : Presales, Proof of Concept, Hardware and Storage Sizing, Software Design Solution : General Insurance generates documentations on compliance such as customer bonds, statements, notices, receipts for billing across locations. It includes centralized storage, review and approval and digital signatures. Functionalities : Electronic Forms, Workflow, Queuing, Customer Verification, Scanning, Indexing, Digital Signature, Archival Benefits : Process Automation, Content Precision, Error Handling, Faster Response