Khushboo Rathore
Customer Support Executive
About
Eager to build a career in a professional setting applying skills in data analysis and business studies. Experienced in complaint tracking, data reporting, customer support, IT asset and system management, and stakeholder communication.
Experience
Customer Support Executive – International US Gaming Chat Process
IENERGIZER IT SERVICES PVT. LTD.
~Present nov 2026
Handled customer queries for an international gaming process through email and chat support. Provided timely resolutions within SLA timelines, maintained Average Handling Time, ensured high-quality and accurate solutions, followed company guidelines, and managed multiple queries professionally while maintaining attention to detail.
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KLJ Paraflex India Limited
Oct 2023-Nov 2025
Used Advanced Excel, including VLOOKUP, PivotTables, and complex formulas, for data manipulation and analysis. Developed Looker Studio dashboards and reports, managed a pan-India compliance tracker, led and managed customer support associates, conducted root cause analysis, resolved QR code scanning queries, generated IT and management reports, coordinated software updates and patches, performed system maintenance and health checks, gathered technical requirements, and handled customer and marketing queries. Worked with LMS, CRM, WMS, and TCT task module systems.
Education
Amity University Noida
Bachelor of Computer Applications, Data Analysis
Sardar Patel Academy & Research Centre
DCA Diploma Course, Computer Applications
Sep 2025-July 2026
Dayanand Model Sr. Secondary School
Intermediate
~July 2022