About
Operations, back office, administration, travel planning, visa processing and tour management professional with 14 years of experience.
Experience
Visa Processing Officer
Cox And Kings Global Services (CKGS)
June 2014 – October 2015
Processed Visa, OCI and Renunciation applications; maintained application records and daily reports; assisted US citizens by phone and email; handled escalation cases and emergency and e-visa assistance.
Senior Process Specialist
Voyager Global Services, a division of Ezeego1 Tours & Travel Ltd
April 2015 – October 2019
Handled the same issues, queries, responsibilities and duties associated with the CKGS account, including application processing, records, reporting and applicant assistance.
Senior Process Specialist
Hexaware BPS
16 October 2019 – Till date
Continued handling the same issues, queries, responsibilities and duties as with CKGS, including processing, reporting, documentation and customer assistance.
Tour Escort
Kalakrruti Enter Venture Holiday
15 November 2008 – 31 May 2014
Booked holiday packages, managed tours, handled guest requirements, performed back office and administration work, booked flights and train tickets, designed travel programs, and coordinated with vendors for land packages and transport.
Assistant Tour Escort
Raj Travels
1 December 2006 – 14 November 2008
Managed group tours, booked hotels and sold holiday packages.
Education
IATA Canada
Diploma, Foundation in travel and tourism
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HSC, Higher secondary