About
Customer-oriented sales and customer service professional with experience in customer support, sales management, account retention, vendor relations, pricing models, and territory expansion.
Experience
Customer Service
Reliance PPM Service Limited (JIO)
Dec 23 - Present
Responded to customer queries via phone, email, and chat; identified customer needs; helped customers use specific features; provided efficient multi-channel support; maintained comprehensive product and service knowledge.
Customer Service
Technotask Business Solution
Sep 22 - Nov 23
Provided courteous and efficient customer service through inbound and outbound calls; addressed inquiries and issues; used CRM software to log interactions and update account details; collaborated on escalations; met individual and team performance targets.
Human Resource Intern
Octa Hire
Oct 23 - Nov 23
Assisted with recruitment by posting openings, reviewing resumes, and conducting initial screenings; coordinated employee training programs, tracked attendance, and managed training materials.
Team Leader
Denave India Pvt. Ltd
Jan 21 - July 22
Identified and targeted potential clients for barcode solutions; conducted sales presentations and product demonstrations; collaborated with technical teams on tailored solutions; achieved and exceeded monthly and quarterly sales targets.
Education
Government Art And Commerce
Master of Business Administration
2022-24
Government Art And Commerce
Bachelor of Commerce, Computer
2018-21
Shri Ram Institute of Science And Technology
Finance & IT