About
Help Desk Executive with experience serving clients on a PAN India basis in facility service centre operations.
Experience
Help Desk Executive – Facility Service Centre Operations (Real Estate)
CBRE South East Asia Private Limited for Optum Global Solutions Private Limited – Facility Service Centre
Oct 2022 – May 2024
Facilitated resolution of employee facility-related complaints and requests through email, calls, and a work order management system. Processed requests according to priorities and response timelines, managed incidents including fire alarms, UPS tripping, and loss of power, and assisted with special event management requests.
Facility Executive – Soft Services (Real Estate)
Jones Lang Lasalle Property Consultants Private Limited (JLL) on Genius Consultants Payroll for Optum Global Solutions Private Limited – Facility Management
Jul 2022 – Sep 2022
Provided assistance related to workplace safety, cleaning, and security; monitored consumables inventory; issued and maintained purchase orders; and maintained a monthly requisition tracker.
Executive – Customer Support (Banking)
Japanese Corporate Bank – Mitsubishi UFJ Financial Group Bank (MUFG Bank) on Pasona India Payroll
Dec 2020 – Mar 2022
Handled customer queries, fixed deposit and loan deal bookings, security documents, bank guarantees, import/export payments, trade finance activities, manual file sharing, and data entry. Supported departmental productivity and managed operations for the bank’s customers.
Education
TKWs Institute of Banking and Finance
Post Graduate Diploma, Banking and Finance
Sep 2016 – Aug 2017
Percentage: 61%
School of Open Learning, Delhi University
Bachelor of Commerce
Jun 2013 – Jun 2016
Percentage: 43%