Bavithran Rajamanickam
Senior Lead Associate (US Mortgage Customer Support)
About
Results-driven banking, customer support, and risk management professional with over 5 years of experience in AML compliance, KYC validation, US mortgage operations, underwriting, quality monitoring, and process optimization.
Experience
Senior Lead Associate (US Mortgage Customer Support)
Indecomm Global Services
Spearheaded US Mortgage customer support operations, facilitated document processing for counties and recorders, collaborated with title companies to expedite transaction closures and reduce document rejection rates, assisted banks and lenders with liens, mortgage satisfactions, and new mortgages, supported attorneys and law firms with real estate transactions and legal filings, and maintained compliance while handling sensitive financial and legal documentation.
Senior Officer (KYC and Risk Management)
Standard Chartered Global Business Services
Conducted data analysis and reporting to identify operational issues, created a comprehensive SOP, led quality monitoring across KYC workflows, served as a primary team checker, managed daily and monthly performance reports, performed KYC validations of identity and address documents, and implemented and monitored risk management strategies.
Senior Process Executive (US Mortgage Customer Support and Underwriting)
Infosys BPM Ltd
Managed mortgage loan disputes involving credit, escrow, fees, forbearance, foreclosure, payment history, and missing payments; raised targeted loan tasks for US-based clients; performed underwriting for property preservation, escrow management, and loss mitigation; validated legal court orders and preliminary proofs; verified loan rescission correspondence; and completed training in CUSA and QCM Debit Card systems.
Key Project: Faxage Voice Process
RND Softech
Managed secure fax communications in healthcare settings while maintaining HIPAA compliance, protected PHI, communicated about Medicare and Medicaid coverage for CPAP devices, processed medical supply documentation, and verified proofs of medical necessity.
Key Project: End Of Lease (EOL)
Wipro Limited
Served as primary point of contact for the EOL project, maintained client communication, adhered to SLAs, collaborated with MIS operations to identify and mitigate risks, improved TAT and output quality through process monitoring, designed and delivered training programs, and developed shift roster strategies for over 200 associates that reduced resource allocation time by more than 80%.
Education
Sri Ramakrishna Mission Vidyalaya College of Arts and Science
Bachelor of Commerce, Computer Applications
Completed coursework focused on commerce, business management, and computer software applications.