Geetla Pavan
Business Development and Technical Support Professional
About
Results-driven professional with expertise in Business Development and Technical Support, customer interaction, operations, problem-solving, and growth.
Experience
Technical Support Executive
Diebold Nixdorf
Feb 2026 - May 2026
Diagnosed and resolved hardware, software, and network issues within SLA timelines; provided multi-channel customer support; installed and configured systems; managed support tickets, account management, access requests, and escalations. Leveraged AI tools to assist with troubleshooting, knowledge discovery, and drafting technical responses. Performed remote troubleshooting using TeamViewer, AnyDesk, and Remote Desktop.
Business Development Executive
The Span Technologies
Jun 2022 - Sep 2024
Identified and pursued new business opportunities through research, networking, and outbound prospecting; managed sales pipelines, generated leads, built client relationships, conducted demos, prepared proposals, negotiated deals, coordinated with cross-functional teams, and maintained sales records and forecasts using CRM tools. Generated qualified leads, converted prospects into business opportunities, and consistently met monthly sales targets.
Business Development Intern
The Span Technologies
Jan 2022 - Jun 2022
Conducted market research and competitor analysis; generated and qualified leads; supported pipeline management, prospect communication, meeting scheduling, sales collateral preparation, and CRM data maintenance.
Education
Millennium High School, Warangal
SSC
2015
Percentage/grade: 9.3
Sri Gayatri Junior College, Hyderabad
Intermediate
2017
Percentage: 81%
AVN Institute of Engineering & Technology, Hyderabad
BTech
2022
Percentage: 68%