4roles
18skills
2education
About
Business analysis and operations professional with 8+ years of experience in life insurance operations, risk assessment and underwriting, audit compliance, customer servicing, financial accounting, MIS reporting, and regulatory process handling.
Experience
Deputy Manager - Branch Operations (Business Analyzes)
Kotak Life Insurance Co. Ltd.
Apr 2022 – Present · Nagpur
Managed branch, customer, and policy servicing operations; coordinated with sales and channel teams; handled policy alterations, new business proposal scrutiny, underwriting support, pre-issuance checks, cash and cheque processing, CMS deposits, audit records, IRDAI exam scheduling and agent onboarding; monitored persistency and supported service-to-sales initiatives.
Operations Assistant (insurance)
HDFC Life Insurance Co. Ltd.
Oct 2021 – Apr 2022 · Nagpur
Provided branch operational support, processed endorsements, corrections, and policy alterations, conducted proposal scrutiny and underwriting support, managed cash counters, cheque processing and CMS submissions, and supported audit readiness.
Operations Manager (insurance)
Star Union Dai-ichi Life Insurance Co. Ltd.
Jul 2019 – Oct 2021 · Nagpur
Led branch operations support, customer and policy servicing, sales coordination, new business proposal and underwriting documentation review, cash operations, cheque deposits, CMS coordination, agent onboarding, and business processing.
Accounting Assistant
Eros Motors Pvt. Ltd.
Sep 2016 – Jan 2019 · Nagpur
Prepared monthly financial statements, MIS reports, and accounting summaries; maintained general ledger entries; performed bank reconciliations and book matching; processed invoices, collections, receivables, and cash-flow tracking.
Education
RTM Nagpur University
M.Com, Master of Commerce
2017
CGPA: B
RTM Nagpur University
BCCA, Bachelor of Commerce in Computer Applications
2015
CGPA: B
Skills
Risk Assessment & UnderwritingFraud DetectionCustomer Engagement & PersonalizationClaims ManagementProcess & Time ManagementLife Insurance Policy ServicingNew Business Scrutiny & Underwriting SupportAudit, Compliance, Documentation & ReportingCustomer Service & Front-Office OperationsCash Handling & Cheque Processing (CMS)Persistency & Service-to-Sales SupportQuality Control, Data Accuracy & ValidationAccounting, Reconciliation & MIS ReportingIRDAI Process Handling & Agent OnboardingMS ExcelEPIC SystemCRM/ERPMS Office
Projects
Fraud Detection
Customer Engagement & Personalization
Operational Efficiency
Service-to-Sales (Cross-Selling & Process Improvement Project)
Served as Regional SPOC, managed region-level MIS reporting, and handled tracking and correction activities.
Training
Trained sales teams on new underwriting processes, updated compliance requirements, and revised proposal documentation.
Pre-FTR and FTR
Supported Pre-FTR and FTR activities to improve proposal quality and reduce rejection and turnaround time.