About
IT Support Professional with 18+ years of experience in hardware troubleshooting, network support, Windows installation, software configuration, system deployment, and customer support.
Experience
Lead Engineer
Surewaves Mediatech Pvt Ltd
2013 - Present
Provide IT support for office and field operations across Multi System Operator (MSO) networks; troubleshoot desktop, hardware, software, and networking issues; install and configure Windows and licensed applications; monitor systems and channels, raise support tickets, deploy systems across Maharashtra, Goa, Gujarat, Madhya Pradesh, and Rajasthan, and coordinate with clients and agencies.
Customer Care Executive
Hathway Cable & Datacom Ltd
2007 - 2013
Handled customer technical support and service coordination; performed hardware and software data entry operations; coordinated Set Top Box installations and troubleshooting; resolved customer technical complaints and service requests.
Education
Pune University
Graduate
55%
Mumbai University
HSC
58%
Pune Board
SSC
45%