Abhilash Shah
Representative Operations
About
I seek challenging opportunities where I can fully use my skills for the success of the organization.
Experience
Senior Customer Service Executive
Serco BPO Pvt Ltd
30/07/2013 - 31/07/2015
Worked on a UK process involving ticket booking for train operating companies including First Great Western, Hull Train and First TransPennine Express; handled customer service and lost property.
Customer Relations Advisor
Tech Mahindra
20/08/2015 - 04/03/2017
Worked on a UK process involving renewal of contracts for tablets and phones; handled upselling for Apple, Samsung and other tablet and phone companies.
Senior Customer Advisor
Radius
06/03/2017 - 06/09/2017
Handled collections for American Express credit cards.
Representative Operations
Concentrix
20/08/2020 - 31/05/2024
Worked for WhiteHat Jr India, booking and confirming trial classes by phone, handling an OJT batch, working on an Internal Development Plan, and providing technical support to teachers and students by chat or call. Also supported HDFC NRI email account opening and HDFC corporate salary calls to check salary credit.
Education
St Peter's School
10th
2003
69
HR College
HSC
57
HR College, Mumbai University
BCom
2006
47