ASHOK KUMAR M
Customer & Logistics Supervisor
About
Results-driven, customer-focused logistics professional with 5 years of experience in order processing, customer support, delivery coordination, SAP data entry, and logistics documentation.
Experience
Customer & Logistics Supervisor
ECOM EXPRESS PRIVATE LIMITED
2022 – Current
Processed sales orders and maintained related documentation and SAP data entry; coordinated deliveries, shipment tracking, freight forwarders, loading and delivery instructions; maintained logistics documents including invoices, delivery challans, transit receipts and bills; resolved customer complaints through root cause analysis; reduced costs through solutions improving OTC performance; supported compliance, logistics, warehousing and process efficiency.
Process Associate
NIKKOU LOGISTICS PRIVATE LIMITED
2021-2022
Initiated cost-reduction initiatives to improve OTC performance; handled customer queries regarding orders, dispatch and delivery status; monitored order status and resolved issues; prepared loading and delivery instructions; supported process improvements for order accuracy and customer satisfaction; communicated compliance and logistics updates to stakeholders.
Education
Apollo Polytechnic College, Kanchipuram
Diploma, Electrical & Electronics Engineering
2020
82%
Good Shepherd Matriculation Higher Secondary School, Chennai
Higher Secondary Certificate (HSC)
2017
63%
Good Shepherd Matriculation Higher Secondary School, Chennai
Secondary School Leaving Certificate (SSLC)
2015
89%