Sales Performance Dashboard
Built interactive dashboards with KPI tracking.
1roles
7skills
3education
About
BCA graduate with 7 months of Technical Support experience at Wipro, skilled in reporting and dashboard creation, with strong analytical, problem-solving, and communication skills.
Experience
Technical Support Associate
Wipro
7 Months
Resolved 30+ customer queries daily while maintaining SLA compliance; managed ticketing systems and documented technical issues; utilized reporting for issue tracking and operational monitoring; collaborated with internal teams for timely issue resolution.
Education
MAKAUT, West Bengal
BCA
2024
CGPA: 7.33
—
Higher Secondary
2021
65.7%
—
Madhyamik
2019
52.9%
Skills
Reporting & MISData CleaningData VisualizationMS Office SuiteTicketing SystemsIssue TrackingOperational Monitoring
Projects
Customer Support Analysis
Analyzed ticket data to identify recurring issues and improve reporting.