Rakchana. S

Intern

Nexglobal Tech

March 1 2026 - Present

Assisted with SEO activities including keyword research, on-page SEO, and technical SEO audits. Conducted website audits using Google Search Console. Optimized website content, meta titles, meta descriptions, images, and internal links. Supported Google Ads and Meta Ads campaign setup, monitoring, and optimization. Performed competitor analysis and market research. Created and scheduled social media content using Canva and other digital marketing tools.

Customer Support Executive; Executive in Credit Card Collection Voice

Teleperformance

3 March 2023 - 11 September 2024

Worked in customer support and credit card collection voice operations. Dra certified.

Customer Support Executive; Senior Executive in Loan Collections

Yesbank (Teamspace)

24 January 2025 - 29 December 2025

Worked in customer support and loan collection operations as a senior executive.

Collection executive

TeamSpace Financial Services Pvt. Ltd.

1 yr · Chennai, Tamil Nadu, India

Process Associate (Senior Executive )

Teleperformance

1 yr 7 mos · Ambattur, Tamil Nadu, India

1) Surpassed monthly collection targets by an average of 65%, earning recognition as a top performer. 2) Reduced call handling time by 90% through innovative process optimization strategies. 3) Successfully handled 80% more calls per month, maintaining excellent customer satisfaction ratings. 4) Adhered to 100% compliance with DRA certification standards, ensuring top-notch quality and accuracy in operations. 5) Developed strong communication and negotiation skills to resolve customer queries effectively.