Annappa KE
Associate – Operations & Customer Support
About
Accomplished Operations Specialist with 8+ years of experience directing high-volume corporate workflows, global Procure-to-Pay cycles, and end-to-end expense governance.
Experience
Associate – Operations & Customer Support
UnifyCX
Sep 2025 – Jan 2026 · Mysore, Karnataka
Spearheaded round-the-clock international client support operations for high-tier US accounts; managed account verification, technical issue diagnostics, service recovery, CRM documentation, SLA compliance, and engineering interfacing for root-cause analysis.
Senior Process Consultant
Hinduja Global Solutions Pvt. Ltd.
May 2023 – August 2025
Handled backend compliance workflows and financial litigation audits for UK legal clients; led GDPR, DSAR, AML, PPI, and vehicle finance claim workflows; engineered Excel tracking systems; and managed Procure-to-Pay cycles, expense tracking, and travel invoice processing through SAP Concur.
Senior Process Associate
Kriya IT Pvt Ltd (ZestMoney - Fintech)
December 2021 – April 2023 · Mysore, Karnataka
Managed fintech operations and loan disbursement workflows; conducted customer onboarding, risk profiling, and KYC audits; used Salesforce and Zimbra to optimize workflow queues and customer data mapping; and resolved complex merchant and customer account issues.
Operations & Supply Chain Manager
Family Estate & Agricultural Operations
Mar 2019 – Dec 2021 · Chikkamagaluru, Karnataka
Directed daily operations and resource planning for a commercial coffee estate and agricultural land; managed seasonal workforce allocation, vendor relationships, procurement contracts, logistics, operational budgeting, payroll disbursement, and wholesale revenue tracking.
Supervisor
Simply Grameen Business Solutions
December 2017 – March 2019 · Maddur, Karnataka
Directed mutual fund processing, NEFT transactions, and floor operations for a team of 60+ personnel; conducted coaching reviews, resolved transaction disputes, and managed roster planning, shift handovers, and productivity monitoring.
Education
KLE’s Lingaraj College
Bachelor of Commerce (B.Com), Commerce
2 years
Discontinued; completed 2 years of foundational business and accounting coursework.
Kendriya Vidyalaya No. 2, Belgaum Cantt
12th PUC, Commerce
2009