Annappa KE
Associate – Operations & Customer Support
About
Results-driven Operations Specialist with 6+ years of experience in international BPO operations, global expense auditing, regulatory compliance, customer support, and workforce management.
Experience
Associate – Operations & Customer Support
UnifyCX
Sep 2025 – Jan 2026 · Mysore, Karnataka
Delivered 24/7 international customer support for US clients; performed account verification, issue diagnosis, service recovery, CRM documentation, and SLA adherence; coordinated with technical teams on complex customer issues.
Senior Process Consultant
Hinduja Global Solutions Pvt. Ltd.
May 2023 – August 2025
Managed international legal compliance workflows, financial litigation audits, AML checks, GDPR audits, DSAR validations, SAP Concur invoice auditing, advanced Excel data mapping, and SLA/TAT optimization for UK and US client accounts.
Senior Process Associate
Kriya IT Pvt Ltd (ZestMoney - Fintech)
December 2021 – April 2023 · Mysore, Karnataka
Managed chat and semi-voice support, loan disbursement workflows, KYC verification, account validation, escalated repayment and account issues, and coordination with Risk, Compliance, and Engineering teams.
Supervisor
Simply Grameen Business Solutions
December 2017 – May 2018 · Maddur, Karnataka
Led daily floor operations for more than 60 personnel across shifts; conducted performance coaching and QA reviews; managed dispute resolution, roster planning, shift handovers, and productivity monitoring.
Data Entry Operator
CreativePages.in
May 2016 – Nov 2017 · Mysore, Karnataka
Extracted and structured real estate lead data, maintained customer and account databases, and completed six-month medical transcription training.
Process Associate
rProcess Outsourcing Solutions (US Client)
June 2014 – March 2015 · Mysore, Karnataka
Curated promotional deals and catalogue data for US e-commerce merchants including GoodShop; served as a QA auditor for two months to ensure workflow accuracy and compliance.
Senior Customer Relation Officer
Mass Minds
September 2013 – May 2014
Handled outbound customer communication by phone and email, provided product information, resolved service issues, and updated customer records.
Education
KLE’s Lingaraj College
Bachelor of Commerce (B.Com), Commerce
Completed 2 years; discontinued
Completed two years of foundational business and accounting coursework.
Kendriya Vidyalaya No. 2, Belgaum Cantt
12th PUC, Commerce
2009