Neha Saha
Fraud Prevention Representative
About
Results-driven and customer-focused professional with 4+ years of experience in customer support and fraud prevention. Skilled in handling diverse and novel scenarios, resolving customer issues efficiently, and maintaining high service standards. Seeking a position in customer service where I can contribute to organizational growth while enhancing my skills.
Experience
Fraud Prevention Representative
TTEC
Jan 2022 — Sep 2023
Handled fraud detection cases, identified trends, and made recommendations to improve security measures. Maintained excellent customer service, achieving a 95% satisfaction rate. Trained new team members on fraud prevention strategies.
Customer Support Executive
Wipro
Mar 2019 — Dec 2021
Managed customer inquiries, resolved issues, and achieved targets. Investigated and handled escalations professionally. Received recognition for outstanding service.
Education
CIEM
B.Tech, Computer Science with Honors
2015 — 2019
Graduated with a B.Tech in Computer Science with Honors