VAIBHAV VETKAR
Operations Manager
About
Operations Manager and client service professional with 18+ years of experience across banking, IT setup, and workforce facility management.
Experience
Operations Manager
Accord Security and Allied Services Pvt. Ltd.
Jan 2024 – Present · Mumbai, India
Manage end-to-end field operations, shift scheduling, site assignments, and daily deployment of security, facility, housekeeping, and administrative manpower. Serve as operational liaison for client accounts, ensure SLA compliance, conduct site inspections and quality audits, coordinate statutory compliance, and optimize reliever rosters for continuous duty coverage.
IT Manager / System Operator
Awign Enterprises Pvt. Ltd.
Nov 2022 – Jan 2024 · Mumbai, India
Configured workstations and local LAN networks to meet TCS iON and Safe Exam Browser requirements; supervised exam-day dashboards, candidate logins, server health, and technical issue resolution; managed encrypted response-log synchronization, audit trails, and Technical Incident Reports.
Chief Manager (Senior Manager)
IndusInd Bank Ltd.
Oct 2006 – May 2019 · Mumbai, India
Managed Finacle core banking implementation activities including BPD documentation, training documentation, legacy data mapping, cleansing, and UAT. Oversaw daily CPU operations, government insurance schemes, NPS, Welcome Kits, NACH, Tatkal Accounts, productivity MIS, and ISO-compliant card inventory. Directed a 10-member team, improved productivity by 20%, and reduced errors by 25% through software training.
Senior Officer
Adventity BPO Pvt. Ltd.
May 2005 – Oct 2006 · Mumbai, India
Supervised daily card inward processing operations, maintaining 100% data entry accuracy and adherence to client quality benchmarks and target SLAs.
Officer
ADFC Pvt. Ltd.
Jul 2000 – May 2005 · Mumbai, India
Executed ATM and debit card issuance, hotlisting, limit adjustments, GL reconciliation, and ISO-compliant card inventory management within two-hour turnaround times.
Education
Mumbai University
Bachelor of Commerce (B.Com)
Graduated: April 2000