About
MIS and insurance operations professional with about 17 years of experience in customer service, business tracking, training, data analysis, renewals, policy issuance, audit requirements, and sales support.
Experience
Collection Department
ICICI Bank
2007 to 2009
Called customers; tracked payments; conducted settlement day activities; maintained repo register; maintained records for bank audits.
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Gargya Toyota
April 2009 to May 2010 · Guwahati
Collected after-sales service feedback; addressed customer complaints; shared customer queries with the sales team; tracked daily business; shared customer feedback with Toyota head office.
Deputy Associate Manager (Operations), L8
Mahindra Insurance Broker Ltd
June 2010 to August 2023 · Guwahati
Conducted III Licentiate training for sales managers; provided product training; prepared insurance quotations; handled customer complaints; coordinated with sales teams for renewal on 70% of the base; managed claim documentation and coordination between customers and partner companies; supported dealers in policy issuance; cross-sold MLS and MAS products; performed data analysis.
Service Manager, Sales Support – North East, Odisha, Jharkhand
Kotak Mahindra Life Insurance
August 2023 to present · North East, Odisha, Jharkhand
Supported Bandhan Bank, ESAF Bank, and Jana Small Finance Bank; met bank and KLI requirements; tracked daily business; analyzed market-share gaps; handled customer complaints; managed policy login; followed up with sales teams and banks for renewal on 85% of the base; met audit requirements; called renewal customers; cleared underwriting requirements for policy issuance; performed data analysis and daily business reconciliation.
Education
Frankfinn Institute of Aviation and Hospitality
Certificate, Aviation and Hospitality
Passed from Frankfinn Institute of Aviation and Hospitality.
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B.Com, Management
Management major.