About
Results-driven Operations professional with 6+ years of experience in backend operations, store operations, team leadership, and target-driven business execution across retail and FMCG environments.
Experience
Team Leader / Backend Operations
Smollan India Field Management Services Pvt Ltd (Mondelez International – Cadbury)
Jul 2023 – Sep 2024 · Nagpur, India
Led backend and daily territory operations; supervised workflows, team members, order placement, billing, reporting, and cross-functional coordination; supported target achievement and process improvements using MS Office.
CSA & Store Operations
Reliance Retail Limited
Feb 2022 – Jul 2023 · Nagpur, India
Managed quality documentation and audits, achieved category and store sales targets, supported HR operations, and served as Warehouse Team Leader for three months. Recognised as Employee of the Year for 2022–2023.
Customer Service Executive
Future Group Limited (Big Bazaar, Empress City)
Mar 2018 – Feb 2022 · Nagpur, India
Achieved category and store targets, handled customer issues and complaints, maintained quality documentation and audit participation, and oversaw online order delivery operations.
Education
Shanti Vidhyabhavan Junior College
Bachelor of Commerce (B.Com), Finance, Accounting & Banking
May 2016 – May 2019
GPA: B; listed with Open University
Govt. ITI College National
Diploma, Mason (Civil Building Construction)
Sep 2015 – Sep 2018
GPA: A
Shri Binzani City College
HSC, Secondary Education (Commerce)
Feb 2013 – Feb 2014
GPA: B
Smt J.J.V. School
SSC
GPA: A