About
Dedicated Customer Service Representative with over 4 years of experience in delivering high-quality support across SaaS, telecom, and B2B environments. Proficient in managing customer inquiries through various channels while ensuring prompt and effective solutions.
Experience
Customer Support Associate
Tech Mahindra
Aug 2022 - Jan 2026 (3 yrs 5 mo) · Pune, Maharashtra
Provided comprehensive customer support for B2B telecom and SaaS clients, managing high-volume inquiries while ensuring SLA compliance. Collaborated with cross-functional teams to resolve escalated issues, maintained accurate documentation, and contributed to onboarding new team members, earning recognition as Employee of the Month and Employee of the Quarter.
Client Support Executive
Startek
Sep 2021 - May 2022 (8 mo) · Pune, Maharashtra
Responded to customer requests regarding account setup and product usage, effectively managing cases in Salesforce CRM. Ensured timely follow-ups and escalated complex issues, maintaining high documentation and communication standards.
Education
Abeda Inamdar Senior College
Bachelor of Arts, Applied Psychology
2019 - 2023
St. Francis De Sales College
Higher Secondary
2016 - 2018
Mount Carmel Convent
Secondary School
2004 - 2016