Puja Kumari
Customer Service and Telecalling Professional
About
Dedicated and results-driven professional with experience in customer service, telecalling, collections, credit card queries, data entry, and customer support.
Experience
Call Executive
iQor
05/2026 – 07/2026 · Noida
Worked on a specific US airline process; handled customer service, US clients, and SOPs. The process transitioned internally after two months.
Senior Telecaller
Solutions Global Limited
04/2025 – 04/2026
Handled customer queries regarding PNB credit cards; attended outbound DIY, DPD, GO Green, and collection calls; checked customer eligibility for credit cards; managed emails and call history; performed data entry and edited data entry applications.
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HDB Financial Services
02/2024 – 04/2025
Attended inbound and outbound calls, handled collection calls regarding customer EMIs, and resolved customer queries.
Education
IGNOU
MBA, HR&Finance
07/2028 – Present
Pursuing; New Delhi
Binod Bihari Mahato Koyalanchal University, Dhanbad
PG
2018 – 2020
6.88 CGPA
Vinoba Bhave University, Hazaribag
B.A
2015 – 2018
6.7 CGPA
CBSE
12th
2013 – 2015
72.00%
CBSE
10th
2013
7.2 CGPA